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Payment Policy
You can pay for your order with a credit card, check, money order or purchase order. Credit card orders will be processed immediately. If you pay by check or money order, we must receive and clear your check before processing your order,
unless you have an existing approved billing account. Purchase orders must be signed and faxed to us before order processing can begin.
Privacy Policy
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We do not sell, trade, or rent your personal information to others.
When you order, we need to know your name, e-mail address, billing address, shipping address, credit card number, and expiration date. This allows us to process your order and to notify you of your order status.
If we have any questions about your order, we will contact you as quickly as possible.
Customer Service Policy
We want you to be pleased with the products we send you. If your items arrive damaged, we will replace them, absolutely free. If you do not like your items, we will gladly exchange them for any other trophy or award in our selection and either refund or charge you the difference.
If you decide to cancel your order, please contact us immediately or return the items if they have already been shipped. A refund will be issued, less a small restocking fee. All returns and exchanges must take place within 30 days of receipt of your order
All exchanges and refunds must take place within 30 days of receipt of products.
Communication Policy
We keep you informed of your order status every step of the way by sending you a confirmation e-mail when we receive your order, and when it ships. We also provide you a UPS tracking number. If at any point in the process you need to clarify your order, please e-mail or call us.
Sales Tax Policy
A sales tax of 4.5% is collected on orders sent to addresses within the
State of Oklahoma.
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